Identity validation for an Individual
The Syntage user must collect the following information from the prospect:
Email address.
Phone number.
Official identification (INE).
The authorization request for the Credit Bureau inquiry is sent directly to the prospect using the contact information provided.
During the process, the information entered by the prospect is compared with the information on their INE to validate their identity and confirm that the authorization corresponds to the correct person.
Validation of a Legal Entity’s representative
For a Legal Entity, the Syntage user must collect the articles of incorporation or the corresponding corporate documentation. This information makes it possible to identify the legal representative and verify that they have the necessary authority to approve the Credit Bureau inquiry on the company’s behalf.
Once the legal representative has been identified, the following information must also be collected:
Their official identification (INE).
Their email address.
Their phone number.
The INE must be validated to confirm the legal representative’s identity. The authorization request is then sent directly using their contact information so they can complete the process.
Important: Validating the client’s identity, the authenticity of the documentation, and the legal representative’s authority is the sole responsibility of the Syntage user. Syntage does not perform these validations; it only facilitates sending the authorization request using the contact information provided.
📌 If you have any additional questions, you can submit a support ticket through our official channels.
Support is available Monday through Friday, from 8:00 a.m. to 7:00 p.m. (Mexico City time):
📲 WhatsApp support: +52 55 6943 7840
📧 Email: [email protected]