Yes. Syntage sends notifications about different processes and events within the platform.
Notification settings are managed individually. Therefore, each user must customize them according to their needs and preferences.
Types of notifications
You can receive notifications about the following events:
Entity registered: Sent when an entity is registered. Please note that this notification does not mean the report is ready.
Entity assigned: Sent when an entity is assigned to you.
Report ready: Sent when the initial data extractions are complete and the report is available for review.
Export completed: Sent when an export is complete.
Monitoring notifications: Provide information about processes related to entity monitoring.
Product updates: Sent when Syntage publishes a new product release note featuring updates or improvements.
Many of these notifications are generated automatically and can be received both within the platform and by email.
How can I configure notifications?
To customize the notifications you want to receive, follow this path within the platform:
Settings > Organization > Notifications
From this section, you can enable or disable the available notifications. This allows you to stay informed about activity on your dashboard or reduce the number of messages you receive in your inbox.
Export completed and Monitoring notifications are sent directly to the user’s email address. These notifications cannot be enabled or disabled from the notification settings screen.
Need help?
If you have any additional questions, you can open a support ticket through our official support channels.
Our support team is available Monday through Friday, from 8:00 a.m. to 7:00 p.m. (Mexico City time):
WhatsApp support channel: 55 6943 7840
Email: [email protected]